My name is Burk Morrison. 5Gigahertz, LLC is my company. I install, configure, and administer open source auto dialers and private branch exchanges built upon the Vicidial platform. I have been installing and administering these auto dialers for years. I have a large number of clients, many of whom migrated from a hosted auto dialer, or were looking to move away from an older, expensive, proprietary auto dialer. Some clients use their Vicidial install to handle large volumes of inbound calls, and others use Vicidial for its powerful predictive outbound capabilities; most use Vicidial for blended inbound and outbound campaigns. No matter the case, Vicidial offers my clients compelling advantages over (much) more expensive proprietary auto dialers.
Vicidial does much more than the bullet points I've outlined above. Frankly, it's easier to simply send me an email or give me a call and I can tell you all about it. If you're interested in upgrading your existing call center, or are looking to build a new one, getting in touch is a no-risk step towards weighing your options.
Yes. I wasn't always, however. I didn't know Vicidial existed until the call center I was working at, one with a really expensive proprietary system (think six-figures expensive) broke. The sales floor needed something up and live quickly. Agents who depended upon the commissions generated by the broken system were screaming. A few were literally crying.
One of the worst working days of my life ended when I made my first test call using Vicidial. Over the next forty-eight hours we moved everyone over to Vicidial. That call center—still one of my clients—has never been more profitable. The only money they spend on their dialing infrastructure is for their VoIP account and the agents working their phones. It's a call center that doesn't have to dedicate a large percentage of its revenues on monthly hosted/per-seat dialer bills.
While installing Vicidial isn't terribly difficult, where I can help is with system customization, custom programming, and fixing a sick or broken dialer. Over the last year (as of ), I've been getting a lot of calls asking to help clean up, or simply redo, broken or half-completed Vicidial installs attempted by a novice.
I get the majority of my work through referrals, and I have references available at your request. The rest of my business comes from this short letter and its associated advertisement on Google.
I charge $99 an hour USD. An initial buildout usually takes three to five hours. I do my work remotely, but I have (on occasion) flown out to call centers and co-locations when necessary to assist with installs. I invoice through FreshBooks, and accept credit card payments.
After the initial build and configuration, I work with you at either one of two rates:
In either case, many of my clients then ask me to set up or integrate a CRM or program a custom order form. I write my software using Ruby, and enjoy coding solutions to complicated business processes.
I recommend you invest in a new server. However, I do not think that some ridiculous over-the-top machine is going to justify the price versus a simple white box. That being said, some of my clients have requirements for 100% server-grade hardware including redundant power supplies. Here are my hardware recommendations. They are organized by four popular categories ("Desktop" and "Rack Mount" in both "Value" and "Upgraded"). Again, a simple-and-cheap white box with quality modern components makes for a fantastic dialer. Almost every single one of my clients have had questions about these recommendations; I've disclosed the above link so you can get an idea of how inexpensive a new server can be.
Please click here for my contact info. Do not hesitate to contact me, even if it's just for some free advice.