I didn’t know Vicidial existed until the call center I was working at, one with a really expensive proprietary system (think six-figures expensive) broke. The sales floor needed something up and live quickly. Agents who depended upon the commissions generated by the broken system were screaming. A few were literally crying.
One of the worst working days of my life ended when I made my first test call using Vicidial. Over the next forty-eight hours we moved everyone over to Vicidial. That call center still one of my clients has never been more profitable. The only money they spend on their dialing infrastructure is for their VoIP account and the agents working their phones. It’s a call center that doesn’t have to dedicate a large percentage of its revenues on monthly hosted/per-seat dialer bills.
While installing Vicidial isn’t terribly difficult, where I can help is with system customization, custom programming, and fixing a sick or broken dialer. Over the last year (as of
), I’ve been getting a lot of calls asking to help clean up, or simply redo, broken or half-completed Vicidial installs attempted by a novice.
Additionally, I created ViciRecordings, a cheap pay-as-you-go FTP service that warehouses call recordings and backups. I also authored VICIdial Recipes, a how-to answers guide that might get you what you need for far less money than hiring a Vicidial consultant.